Responsible Gaming — Support for Entertainment Wellness
G12 is committed to ensuring all users enjoy a safe and healthy betting experience. We provide guides and tools to help you manage your gaming habits and protect your overall wellbeing.
How Are We Committed to Responsible Gaming?
G12 takes the impact of gaming on users' lives seriously. We provide educational resources, early warnings, and easy access to self-control tools. Our support team is always on hand to help users navigate any gaming-related challenges.
We encourage users to set time and spending limits to prevent the negative effects of excessive entertainment. Through technology and analytics, we monitor risk indicators and take proactive steps to minimise harm.
What Are the Signs of At-Risk Behaviour?
- Constantly thinking about gambling even when not playing
- Repeatedly exceeding your own spending limits
- Borrowing money to continue gambling
- Feeling irritable or anxious about gambling
- Hiding or lying about gambling habits
- Losing interest in other responsibilities due to gambling
Users who recognise these signs are encouraged to seek support promptly and consider using g12's self-control tools.
How to Set Time & Budget Limits for Gaming?
Setting time and budget limits is the foundation of responsible gaming. We recommend:
- Set a daily or weekly maximum limit on deposits and bets
- Take regular breaks and avoid playing for too long in a single session
- Keep track of your spending and betting history for greater self-awareness
- Use the self-control tools available on the g12 platform to monitor and limit your activity
You can adjust these limits through your account settings at any time, giving you full control over your gaming within your own means.
G12 Self-Control Tools
G12 offers several self-control tools to help users manage their gaming habits, including:
- Deposit Limit – Cap the maximum amount you can deposit within a chosen time period
- Cool-Off Period – Take a temporary break from the platform for a chosen number of days or weeks
- Self-Exclusion – Choose to exclude yourself from the platform for an extended period for recovery and self-management
These tools are available in your account settings, and our friendly customer support team is always ready to assist you.
How Do We Protect Minors?
G12 does not permit anyone under the age of 18 to register or use our platform. Age verification is part of the registration process, and we use strict technology and auditing to prevent underage access.
We work with relevant authorities and comply with Malaysian regulations to maintain a safe and appropriate gaming environment for all users of legal age.
How to Maintain a Balanced Lifestyle and When to Seek Help?
Gaming should be an enjoyable form of entertainment — it should never interfere with your physical, mental, or financial wellbeing. We encourage you to be mindful of the time you spend gaming and keep it as part of a balanced lifestyle.
If you or someone close to you feels like you're losing control over your gaming habits, consider reaching out to a professional such as a counsellor or a responsible gaming support organisation. g12 is here to help you access the right information and resources.
Your health and wellbeing matter more than any game — at g12, we want to see our community thrive in a healthy and resilient way.
Join g12 with Awareness and Control
Register with confidence and make use of the responsible gaming tools we've put in place. We're here to support you every step of the way on your entertainment journey.