G12 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how the g12 platform collects, uses, stores, and protects the personal information of our users in Malaysia. Your privacy is our priority — we do not sell your data and are committed to maintaining the trust you place in us.
Effective date: 1 January 2026. This policy may be updated from time to time.
What Information Do We Collect?
Account & Personal Information
During registration and use of the g12 platform, we collect the following information that you provide directly:
- Full name, date of birth, and identification number (for account verification)
- Email address and phone number for account communications
- Passwords stored in encrypted form
- Mailing or residential address where required for verification purposes
- Payment and transaction information in Malaysian Ringgit (RM) — bank account numbers or digital wallet details are not permanently stored in our systems
Technical & Usage Data
We also automatically collect technical information when you access the g12 platform:
- IP address and approximate location information based on network data
- Device type, operating system (Android, iOS) and browser version
- Pages visited, time spent and navigation patterns within the platform
- Screen resolution and device language settings
- Access logs and login timestamps for account security purposes
- Session data used to maintain your logged-in state
How Is Your Data Used?
G12 uses the information collected solely for legitimate purposes directly related to providing our services to you. The following are the primary purposes for which your data is used:
- Creating and managing your user account
- Processing deposits and withdrawals in RM
- Verifying user identity as required
- Displaying your betting history and transactions to you
- Detecting and preventing fraudulent activity or unauthorised access
- Complying with applicable legal and regulatory requirements
- Resolving disputes and enforcing platform agreements
- Analysing usage patterns to strengthen system security
- Sending account, transaction and security notifications
- Providing customer support when you reach out to us
- Notifying you of policy or terms changes that affect your account
- Understanding how users interact with the platform to drive improvements
- Optimising platform performance and mobile experience
- Evaluating the effectiveness of new features before full rollout
G12 does not use your data for third-party advertising or any commercial purposes unrelated to our platform services.
Cookies, Tracking & Local Storage
The g12 platform uses cookies and similar tracking technologies to ensure core platform functions work correctly and to enhance the user experience. Cookies are small text files stored on your device when you access a website.
The types of cookies we use include session cookies (deleted when you close your browser), persistent cookies (retained for a set period to remember your preferences), and security cookies (which help detect suspicious account activity).
We do not use third-party cookies for advertising purposes. Any analytics cookies we use are solely to understand overall platform performance on an aggregated, anonymous basis — no personal data is linked to this analytics.
You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the login functionality and your overall experience on the g12 platform.
Data Storage, Security & Third-Party Sharing
Security & Retention Period
All g12 user data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only and is subject to strict access controls.
Active account data is retained for the duration the account remains active. Following account closure, we may retain certain transaction records for as long as required by law or for dispute resolution purposes. Data that is no longer needed will be periodically deleted or anonymised in accordance with our internal policies.
Sensitive payment information such as card or bank account details is never stored in g12's systems — it is processed exclusively through certified third-party payment processors that meet stringent security standards.
Data Sharing with Third Parties
G12 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share user data in the following limited circumstances:
- Payment processors: To process deposits and withdrawals in RM via FPX, Touch 'n Go or other approved channels
- Legal compliance: When required by court order, regulatory requirement or a lawful law enforcement investigation
- Technical service providers: Third parties that assist in operating our platform infrastructure, subject to strict confidentiality agreements
All third-party partners involved in processing g12 user data are required to comply with privacy and security standards that are equivalent to or higher than our own.
Your Rights as a User & How to Contact Us
As a g12 platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team by email at [email protected] or via live chat within the platform.
You have the right to request a copy of the personal information we hold on your account. Requests will be processed within a reasonable timeframe.
If any information in your account is inaccurate or out of date, you can update it through your account settings or contact our support team to request a correction.
You may request the deletion of your personal data. Such requests are subject to applicable legal requirements and record retention obligations.
Changes to the Privacy Policy
G12 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or email. The "Updated" date at the top of this page indicates when the policy was last reviewed. Continued use of the g12 platform after changes are published constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding your data privacy, contact us at [email protected] or refer to FAQ for further information. Our team is available in Bahasa Melayu, 24 hours a day.
Your Trust is g12's Priority
We are committed to protecting your privacy at every step. Sign up with confidence — your data is safe with us.